hobbie print shop terms of service

By engaging in business with Hobbie for screen printing and/or design services, you agree to the following Terms of Service:

We reserves the right to decline projects that don’t align with our values & ethics.
All orders must be made via email.

Approval of artwork, mockups and the quote must be received via email before production begins.

Artwork must be supplied as vector files (AI, EPS, or PDF preferred) OR high-resolution bitmap images (300dpi at the intended print size). Hobbie offers design assistance or file preparation for an additional fee.
Once approved, artwork cannot be changed without affecting the schedule and potentially the price of the project.
When engaging in our design service, any final artwork and files become the property of the customer. Unused concepts and revisions remain the property of Hobbie.

Standard turnaround is 14 –21 business days from the date of artwork approval and full payment.
Rush orders may be available for an additional fee—please contact us for availability.
Delays caused by artwork issues, late payment or the availability of blanks may affect turnaround time. Hobbie will communicate any unforeseen delays as soon as they become known.

For cancellations after work has commenced, costs already incurred for labour & materials will be deducted from your refund.
Changes after production has begun may not be possible, or may incur additional costs and delays.
Any change requests must be made via email to amy@hobbie.ink

Manual screen printing may produce slight variations in print alignment, ink coverage, or colour. These are considered normal and are not defects.
Colours may differ slightly between digital proofs and final printed garments.

Delivery is available Australia-wide. Delivery costs are quoted separately and are at the expense of the customer, unless written otherwise.
We are not responsible for delivery delays once goods leave our premises.

All custom printed orders are final and non-refundable unless faulty under Australian Consumer Law (ACL).
You are entitled to a replacement or refund for major failures. We will resolve minor issues by reprinting or correcting the item.
Issues must be reported within 3 days of receiving the order. Please inspect your goods on arrival.

By supplying artwork to Hobbie for printing, you confirm you own or have permission to reproduce the design.
We are not responsible for any copyright or trademark infringements related to customer-supplied artwork.

Any screens, films or files created by Hobbie remain the property of Hobbie. If requested, these may be made available for a fee.